Return Policy

At Marny Store, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely happy with your order, we’re here to help. Please review our return policy below.

1. Eligibility for Returns

  • Time Frame: You have 30 days from the date of purchase to return an item.
  • Condition: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods: Such as food items, flowers, or other products that expire quickly.
  • Personal care items: Like opened skincare products, soaps, or cosmetics due to hygiene reasons.
  • Gift cards: These cannot be returned or refunded.
  • Custom or personalized orders: Any items that were customized specifically for you.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • Method of Refund: Your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

4. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account: It may take some time before your refund is officially posted.
  • Contact your credit card company: There may be a processing time before a refund is posted.
  • Bank processing time: Refunds can take up to 7-10 business days to reflect in your account.
  • Contact us: If you’ve done all of this and still have not received your refund, please contact us at [Your Email].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Your Email] to initiate the exchange process.

6. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

7. Return Shipping

  • Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Shipping Label: If you need a return shipping label, please contact us. The cost of the return shipping will be deducted from your refund.
  • Lost Returns: We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

8. International Returns

For international orders, the return shipping cost and any duties or taxes are the responsibility of the customer. We do not offer refunds for international shipping fees.

9. Contact Information

For any questions regarding returns or refunds, please contact us at:

Marny Store