Shipping Policy

At Marny Store, we are committed to delivering your organic products promptly and safely. Please read our shipping policy to understand our processes and expectations.

1. Shipping Locations

  • Domestic Shipping: We ship to all regions within [Your Country].
  • International Shipping: We offer international shipping to select countries. Please check the availability of shipping to your location at checkout. Note that international orders may be subject to additional customs duties or taxes, which are the responsibility of the customer.

2. Shipping Rates

  • Standard Shipping: We offer a flat rate for standard shipping on all domestic orders. The cost will be displayed at checkout.
  • Free Shipping: Free standard shipping is available on orders over [X amount] within [Your Country].
  • Expedited Shipping: We offer expedited shipping options at an additional cost. The rates and estimated delivery times will be shown at checkout.
  • International Shipping Rates: Shipping fees for international orders vary based on the destination and will be calculated at checkout.

3. Order Processing Time

  • Processing Time: Orders are processed within [X business days] after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Business Days: Processing occurs Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

4. Delivery Time

  • Estimated Delivery: Delivery times vary based on location and shipping method selected. Standard shipping typically takes [X-X business days] within [Your Country].
  • Expedited Shipping: Expedited orders usually arrive within [X-X business days].
  • International Delivery: International shipping times vary greatly depending on the destination, typically taking [X-X weeks].

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order online. Please allow up to [X hours] for the tracking information to update.

6. Shipping Delays

  • Unexpected Delays: While we strive to meet our delivery estimates, there may be delays due to factors beyond our control, such as weather, customs, or carrier issues. We will do our best to keep you informed in the event of any delays.
  • Holiday Shipping: Please note that during peak holiday seasons, shipping times may be extended. We recommend placing orders early to ensure timely delivery.

7. Customs, Duties, and Taxes

  • International Orders: Your order may be subject to import duties, taxes, and customs fees, which are not included in our shipping rates. These fees are the responsibility of the customer and vary by country. Marny Store is not responsible for any additional charges once your package has left our facility.

8. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided by the customer or because it was unclaimed, the customer will be responsible for the re-shipping costs. We will contact you to arrange re-shipment.

9. Damaged or Lost Packages

  • Damaged Items: If your order arrives damaged, please contact us within [X days] of receipt with photos of the damage. We will work with you to resolve the issue.
  • Lost Packages: If your package is lost in transit, please contact us so we can assist in locating your order. If your package is marked as delivered but you have not received it, please check with your neighbors or contact the carrier.

10. Contact Information

If you have any questions or concerns regarding your shipment, please contact us at:

Marny Store